Now Hiring - Call Center Representative in Huntersville, NC

Position Overview
The Call Center Representative will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer and franchisee confidence and trust.

To ensure success in this position you will have the ability to maintain sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated and have excellent people skills.

Responsibilities

• Attending training sessions to grow knowledge of product and to develop customer service skills.
• Resolving phone, chat, and email customer inquiries.
• Processing and logging incoming calls into the CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service.
• Updating customer information as required.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.
  

Requirements

• Competitive spirit, comfortable in a fast-paced, performance based sales environment
• Enthusiastic, self-motivated and service oriented
• Strong interpersonal, oral and written communication skills
• Outstanding phone skills
• Desire to play a hands-on role in all facets of the company
• Willingness to embrace change
• Proficiency and comfort with using computer applications
• Exceptional time management skills with ability to multitask
• Thrive in an office setting, working within a tight-knit company
• Flexibility with schedule; subject to work afternoons/evenings/holidays
• Experience with CRM preferred

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Window Hero Corporate.